Price: USD 115.00
This 285+ pages resource is aimed at the front-line staff of facility management departments who wish to learn to
deal with internal and external clients in a professional and customer-oriented manner.
Apart from addressing skills, the materials provide recommendations for implementing improvements within your own
Program materials cover the following key topical areas:
- Professional facility services
- Electric, HVAC and plumbing systems
- Cost awareness
- Handling of complaints
- Dealing with contractors
- Customer-oriented approach
- Facility awareness
- Feedback and reporting.
You will get checklists that you can apply directly to your situation.
Self-test section(s) included.
Free shipping to Singapore & South East Asia
SKU: FSE B S
Weight: 1.00 lbs
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