Price: USD 115.00

This 285+ pages resource is aimed at the front-line staff of facility management departments who wish to learn to deal with internal and external clients in a professional and customer-oriented manner.

Apart from addressing skills, the materials provide recommendations for implementing improvements within your own organization.

Program materials cover the following key topical areas:
- Professional facility services
- Electric, HVAC and plumbing systems
- Cost awareness
- Handling of complaints
- Dealing with contractors
- Customer-oriented approach
- Facility awareness
- Feedback and reporting.

You will get checklists that you can apply directly to your situation.

Self-test section(s) included.

Free shipping to Singapore & South East Asia

Details
SKU: FSE B S
ISBN: 978-1-897419-36-6
Weight: 1.00 lbs

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